Why should you enter every conversation as if you have something to learn?

I love this TED Talk from Celeste Headlee about ‘10 ways to have a better conversation’. Celeste is a radio host and her advice translates beautifully from advice for individuals to advice for business managers too. 
 
The topic of ‘communication’ crops up a lot the Management Development programme I design and deliver, but this different slant on ‘conversations’ is well worth a view with some great points for all. Enjoy!