Last week we went away on a short break to the coast. It is of course obligatory to have fish and chips while on holiday on the cold and blustery coast line in England, and so we found a lovely takeaway/café and ordered a bunch of food, (because this is what you also do when you’re on holiday!) That's when I spotted it, this poster, with this heading...
"We don't do fast food, we do good food as fast as we can."
This reminded me of a conversation I had recently with another L&D professional regarding the preference to provide a tailored service, which may take a little longer to deliver and is more be-spoke, (you might say it's the food version of 'restaurant style'), versus the continued demand for ‘off-the-shelf’ workshops, which tick a box and hopefully gives some satisfaction along the way, (fast food style). But as this cafe demonstrates, you can still offer an efficient service with a good outcome as long as you have a few standards in place, such as;
a) Chefs/Trainers are being developed continuously to identify and meet requirements
b) The customers/clients are fully briefed and kept in the loop
c) Most importantly, everyone delivers on their promise!
I'm pleased to say this cafe did all three well, and we all had a wonderful fish and chip supper.
And as for training… well, sometimes people want a sit-down restaurant meal, an experience, something to savor. Sometimes people want to takeaway and literally digest at their own pace in their own environment. The question is, does it have to be one or the other, or as this café/takeaway demonstrates a combination of the two?
Learning doesn't just happen in a training session. It happens all around us! Follow my ramblings and continue to see the world in a different light!