Returns & Refunds Policy / Delivery Policy / Terms & Conditions of Sale

Returns & Refunds Policy

Last updated: November 2026

At Curious Lighthouse Learning Consultancy Ltd, we want you to be delighted with your purchase. If you are not completely satisfied, please review our returns and refunds policy below.

Returns

  • We accept returns of eligible products within 30 days of receipt.

  • To be eligible for a return, items must:

    • Be unused and unopened.

    • Be in a resalable condition.

    • Be returned in their original packaging.

    • Be free from damage caused after delivery.

  • Before returning any item, you must contact us at nikie.forster@curiouslighthouse.co.uk. We will provide instructions on how to return your order.

  • Returns sent without prior contact may not be accepted.

Printed-to-Order Training Mats

  • Our training mats are printed to order specifically for each purchase.

  • As a result, printed-to-order training mats cannot be returned or refunded due to a change of mind.

  • However, if a training mat arrives damaged, faulty, or incorrect, you will be entitled to a replacement or refund in accordance with your statutory rights.

Return Shipping Costs

  • If you are returning an item because you have changed your mind, you are responsible for the cost of return postage.

  • If an item is faulty, damaged in transit, or supplied incorrectly, Curious Lighthouse Learning Consultancy Ltd will cover reasonable return or replacement costs.

Faulty, Damaged or Incorrect Items

  • If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible at nikie.forster@curiouslighthouse.co.uk.

  • Where a product is confirmed to be faulty, damaged, or incorrect, you may choose either:

    • A replacement item, or

    • A full refund.

  • We may request photographs or additional information to help us assess the issue and resolve it quickly.

Refunds

  • Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

  • Approved refunds will be processed within 10 business days and issued to the original payment method used when placing the order.

  • Please note that it may take additional time for your bank or payment provider to process the refund and make the funds available in your account.

Contact Us

  • If you have any questions about returns, refunds, or a product you have purchased, please contact: Curious Lighthouse Learning Consultancy Ltd
    Email: nikie.forster@curiouslighthouse.co.uk

 

 

 

Delivery Policy

Last updated: November 2026

At Curious Lighthouse Learning Consultancy Ltd, we aim to process and deliver your order as quickly as possible.

Delivery Locations

  • We currently deliver to addresses within:

    • England

    • Scotland

    • Wales

    • Northern Ireland

  • At present, we do not offer international shipping.

Order Processing

  • Orders are processed during normal business hours, Monday to Friday, excluding public holidays.

  • Estimated dispatch times are:

  • Card Decks

    • Card deck orders are typically dispatched within 3-5 working days of order confirmation.

  • Printed-to-Order Training Mats

    • Training mats are printed specifically for each order and are typically dispatched within 7-10 working days of order confirmation.

Delivery Times

  • Delivery times may vary depending on your location and the delivery service used.

  • Estimated delivery times are provided as guidance only and are not guaranteed.

Delivery Delays

  • While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including:

    • Courier delays

    • Severe weather

    • Industrial action

    • Supply chain disruptions

  • We will endeavour to keep customers informed where significant delays arise.

Incorrect Delivery Information

  • Customers are responsible for ensuring delivery information is accurate at the time of ordering.

  • We cannot accept responsibility for delays or losses resulting from incorrect or incomplete delivery details.

Lost or Damaged Deliveries

  • If your order arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at:

nikie.forster@curiouslighthouse.co.uk

  • We will work with our delivery partners to investigate and resolve the issue promptly.

Contact Us

Terms & Conditions of Sale

Last updated: November 2026

These Terms & Conditions govern the sale of products by Curious Lighthouse Learning Consultancy Ltd through our website.

By placing an order, you agree to these Terms & Conditions.

About Us

  • Curious Lighthouse Learning Consultancy Ltd is a company registered in England and provides learning and development products, including card decks and printed training materials.

Products

  • We take reasonable care to ensure product descriptions, images, and pricing are accurate.

  • However, colours, materials, and printed products may vary slightly from images shown on the website.

Orders

  • When you submit an order, you are making an offer to purchase products from us.

  • An order is only accepted once payment has been received and an order confirmation has been issued.

  • We reserve the right to refuse or cancel an order where necessary, including where:

    • A product is unavailable.

    • There is an error in pricing or product information.

    • Fraudulent or suspicious activity is suspected.

  • If an order is cancelled after payment has been taken, a full refund will be issued.

Pricing and Payment

  • All prices displayed on our website are in Pounds Sterling (£).

  • Payment must be made in full at the time of ordering using the payment methods available on the website.

Printed-to-Order Training Mats

  • Training mats are printed specifically in response to customer orders.

  • As these products are produced to order, they are not eligible for return or refund due to a change of mind.

  • This does not affect your statutory rights if goods are faulty, damaged, or supplied incorrectly.

Delivery

  • Delivery arrangements and estimated dispatch times are detailed in our Delivery Policy.

  • Any dates or times provided for delivery are estimates only.

Returns and Refunds

  • Returns and refunds are governed by our Returns & Refunds Policy.

  • Customers should review that policy before placing an order.

Intellectual Property

  • All content, designs, graphics, product materials, card deck content, training materials, trademarks, and branding displayed on this website remain the intellectual property of Curious Lighthouse Learning Consultancy Ltd unless otherwise stated.

  • Products purchased from us are intended for personal or organisational use only and may not be copied, reproduced, distributed, modified, or resold without prior written permission.

Limitation of Liability

  • Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

  • Subject to applicable law, our liability shall be limited to the purchase price of the products supplied.

Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.

  • Any disputes arising from the sale of products through this website will be subject to the jurisdiction of the courts of England and Wales.

Contact Us