Privacy Policy
This Privacy Notice was created on 5 September 2023. Version 1.1 updated 28 May 2024. Cookies and website section added November 2026.
Our contact details
Name: Curious Lighthouse Learning Consultancy Limited
Address: 2 Dresden Drive, Waterlooville, Hampshire, PO8 8RN
Phone: 07738 203 903
Email: nikie.forster@curiouslighthouse.co.uk
The type of personal information we collect
We may collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name, contact details).
Transaction details (for example, of your purchases and payments).
How we get the personal information and why we have it
The information we have will normally have been provided by you when you:
Make enquiries about our products and services.
Purchase or download our services.
We use the information in order to:
Process your orders and downloads.
Keep you informed about our services.
Develop our products and services.
We will not normally share your data with other organisations.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have your consent.
We have a contractual obligation.
How we store your personal information
Your information is securely stored electronically. We will dispose of it:
7 years from the date of your last interaction with us.
Such time as you inform us that you no longer wish to hear about our products or offers.
Your data may be processed outside of the European Economic Area. Where this occurs, appropriate privacy arrangements are in place.
Cookies and our website
Our website is hosted by Squarespace, which uses some essential cookies so the site, shop and checkout work properly and stay secure.
With your permission, we also use:
Google Analytics, to see how many people visit our website, how they found us and which pages they look at. This helps us improve the site.
Microsoft Clarity, to see how visitors use our pages, for example where they click and how far they scroll, through heatmaps and recordings of visits. It is set up to hide anything you type into forms.
These analytics cookies are only used if you accept them in the cookie banner. You can change your choice at any time using the cookie settings on our website, or by clearing cookies in your browser.
When you sign up to our newsletter or download a free resource, your name and email address are stored securely in MailerLite, our email provider, so we can send you what you asked for. You can unsubscribe at any time using the link in any of our emails.
When you use our contact form, your message is sent to us by email and stored securely in Squarespace.
Your data protection rights
Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at nikie.forster@curiouslighthouse.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at nikie.forster@curiouslighthouse.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk